This session, there is a change in how the iLearn Drop-in Clinic will be run.

Instead of the iLearn Drop-in Clinic being run centrally, you can get help directly from your faculty.  This change will provide you with advice that is specifically targeted towards your faculty requirements.

Don’t worry, you will still receive amazing one-on-one help to get your unit ready for Session 1. 

Faculty of Arts


6 February till 24 February between 10am and 1pm.


Go to the open plan area outside the Learning Design and Production office, room B151, Level 1 25B Wally’s Walk. Zoom consults are available by appointment.

Where to get help outside of these hours

For general iLearn help submit a OneHelp ticket. For project help and learning design advice email For other information visit the Arts Learning and Teaching Hub

Faculty of Science and Engineering


6 February till 20 February. Seven sessions in total.

  • Monday 11am – 12pm
  • Wednesday 2pm – 3pm
  • Friday 11am – 12pm​​​​​​​


Click the link to join the Zoom during opening hours

Where to get help outside of these hours

As always, our people can reach us and requests support by logging a ticket to The ticket will be triaged and sent to FSE for us to action ASAP.

For more information, visit the FSE SharePoint page.

Macquarie Business School


Between Monday 6th and Friday 24th of February, there will be opportunities to chat online with a member of the Learning Design Team. We will be online and ready to help​​​​​​ with anything iLearn.

Open only between 10 am – 1 pm on the following days:

  • Monday 6 February – Friday 10 February
  • Monday 13 February – Friday 17 February
  • Monday 20 February – Friday 24 February


Book in using this link.

Note: we will ask for some basic info from you via the MS Form.

Where to get help outside of these hours

Outside those hours, please email requests to or to receive support either remotely via email or to organise a one-on-one catch-up with an MQBS Learning Designer.

Faculty of Medicine, Health and Human Sciences

FMHHS has a 3-tier approach to gaining learning design support.

Tier 1 – Self-Help

The FMHHS SharePoint site aims to be a one-stop reference for guides and resources you can use to discover something new, troubleshoot a problem, or refresh your memory on a task you haven’t done for a while.

Tier 2 – OneHelp

For just-in-time support on a technical problem or to ask a question about learning design, iLearn, Echo360 or other learning technologies, you can email us at or use the online support request form.  This will generate a service ticket assigned to us that we will use to address your inquiry.

Tier 3 – One-on-One Support

​​​​​​​​​​If you’d like some dedicated time with a member of the FMHHS learning design team, you can use our meeting booking form to identify a timeslot that works best for you.  Just indicate the nature of the meeting, select a convenient day/time, and then provide some background information on what you’d like to discuss.  You can also select a specific individual if there is someone in particular you’d like to meet with.

This form generates an Outlook calendar event automatically, emailed to you shortly after you submit the form.  This will include a link to the online Microsoft Teams room where we’ll be meeting.

Click here to make a booking

Answers to the most commonly asked questions at the Drop-in Clinic

If you have a questions about Gradebook, Turnitin settings, Echo360, adding content to iLearn or the iLearn template, you might find the answer here in this TECHE post: Solving your iLearn queries

Do you need some training in iLearn?

Training is available not just for iLearn, but other key learning technologies too – Gradebook, Turnitin, Echo360 and more. We offer face-to-face training as well as self paced modules that are designed for you to work at your own pace, and at a time and place convenient for you.

All of these workshops are advertised on the TECHE Events page where you can register.

More help for iLearn

A comprehensive set of iLearn guides are available with simple step-by-step instructions to get you started with iLearn.

If you can’t make it to your faculty drop-in you can always request support via an email to and a team member will respond to help with your issue.

Posted by Alison Hayward

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