Contact for Learning and Teaching help and support
The central Learning Innovation Hub (LIH) systems support team and learning design team are available via the contact options shown below. Any requests that come via either of these options will either be resolved by the LIH or escalated to Faculty learning and teaching teams as appropriate.
- Email: ilearn.help@mq.edu.au
- OneHelp: Log a ticket
There are comprehensive iLearn guides available on the Macquarie University iLearn page. These guides are constantly being updated and will represent the latest version of iLearn.
If you require a refresher on how iLearn works, here are some quick links:
| Getting started |
| Unit set up |
| Groups and groupings |
| Content |
| Interactive content |
| Forums and communication |
| Activities |
| Turnitin and Feedback Studio |
| Gradebook |
| Quizzes |
I.T Service Desk
Since home computer setups vary greatly, we are only able to provide a guide on how to get yourself started with the recommended platforms. If you require more personalised assistance, please contact the I.T Service Desk at:
| Phone Direct: +61 2 9850 HELP (4357) Australian toll-free: 1 800 MQ HELP (1800 67 4357) |
| Email: help@mq.edu.au |
| On Campus: Ground floor at 17 Wally’s Walk (C5C), Room 244 Opening Hours: – Monday to Friday: 8am – 8pm – Saturday to Sunday: 10am – 6pm |
| OneHelp: Log a ticket |
| Public Holidays: Open on public holidays from 10am to 6pm |
The minimum requirements suitable for working online at Macquarie University
- OS: Windows 10 64bit or MacOS 10.14 Mojave or higher
- Processor: minimum Intel i5 or equivalent
- Memory: minimum of 8GB RAM
- Hard Drive: minimum 256GB
- Wireless: Wi-fi
- Graphics Card: Not required
- HD Webcam with microphone
- Broadband internet connection (ADSL1, ADSL2, Cable, NBN)
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