Contact for Learning and Teaching help and support

The central Learning Innovation Hub (LIH) systems support team and learning design team are available via the contact options shown below. Any requests that come via either of these options will either be resolved by the LIH or escalated to Faculty learning and teaching teams as appropriate.

There are comprehensive iLearn guides available on the Macquarie University iLearn page. These guides are constantly being updated and will represent the latest version of iLearn.

If you require a refresher on how iLearn works, here are some quick links:

Getting started
Unit set up
Groups and groupings
Interactive content
Forums and communication
Turnitin and Feedback Studio

I.T Service Desk

Since home computer setups vary greatly, we are only able to provide a guide on how to get yourself started with the recommended platforms. If you require more personalised assistance, please contact the I.T Service Desk at:

Phone Direct: +61 2 9850 HELP (4357) Australian toll-free: 1 800 MQ HELP (1800 67 4357)
On Campus: Ground floor at 17 Wally’s Walk (C5C), Room 244
Opening Hours:
– Monday to Friday: 8am – 8pm
– Saturday to Sunday: 10am – 6pm
OneHelp: Log a ticket
Public Holidays: Open on public holidays from 10am to 6pm

The minimum requirements suitable for working online at Macquarie University

  • OS: Windows 10 64bit or MacOS 10.14 Mojave or higher
  • Processor: minimum Intel i5 or equivalent
  • Memory: minimum of 8GB RAM
  • Hard Drive: minimum 256GB
  • Wireless: Wi-fi
  • Graphics Card: Not required
  • HD Webcam with microphone
  • Broadband internet connection (ADSL1, ADSL2, Cable, NBN)

Posted by Office of the PVC Education

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